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PROMOTIONS
Offer codes are valid on the web only. Only one offer per customer and the offer cannot be used in conjunction with any other offer or discount. Offer is not valid on gift voucher purchases. Free P&P and discount offers are not available for orders on large furniture. Free P&P offers are only available on standard delivery. Management reserve the right to change offers and promotions at any time.
PLACING AN ORDER
By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with any aspect of these, then you should contact one of our customer service advisors team at shop@dorashome.com before placing an order with us.
This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.
A Contract between the customer and Dora’s (a known trading name of Rose Ashes Ltd) for the sale of our products will only exist once an order has been accepted, processed and despatched (at which point the buyers credit/debit card will be charged for the value of the goods despatched). This does not affect the customer's statutory rights. Goods remain the property of Dora’s until they are paid for in full.
Prices and availability of goods is subject to change without notice. A delivery charge will be added to your order value where appropriate, please see DELIVERY section for times and charges
Your Right To Cancel
You may normally cancel your order (once accepted by us) for any reason up to the point of despatch. If you do cancel the contract within this time (before despatch) any payments made by you will be refunded in full within 30 days, by the method that payment was made.
Returns Policy
If you are not happy with the products that you have chosen you may return them to us within 14 days of shipment. We will be more than happy to offer you an exchange or, at our option, a refund provided that the products are returned complete, in perfect condition, unused, and with the original packaging.
Please make sure you read the care instructions provided with all goods – as we cannot accept returns when washing and care instructions have not been followed.
SALE items, vintage items and perishables are non refundable, due to their nature. All sales are final.
SPECIAL ORDERS - special order items which we have ordered directly from a supplier for corporate or other uses are non refundable under the normal terms.
FAULTY GOODS - or BROKEN IN TRANSIT goods must be reported within 24 hours of receipt - and returned to us for claiming against the shipper. Please email shop@dorashome.com with your order number and details for approval and action to be taken for the faulty goods.
Making Returns
For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. If you prefer, we will arrange to collect the products from you, but the cost of this will be charged to you and may be deducted from any refund to you. To return any products to us, please:
Email us at shop@dorashome.com detailing your return and reason - then copy this to the return parcel and clearly mark whether you would like a refund or exchange. Pack the items back in the parcel, attach the original shipping receipt and send it back to:
Dora’s
WEB Returns Department
10 Castle Mews
Tarrant Street
Arundel
West Sussex
BN18 9DG
When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit. We will only refund or provide an exchange for the costs of postage where the item returned is faulty. When received a customer services advisor will call you to take the details of your exchange order for shipping.
Payment and Taxes
We accept online payment in a secure environment by credit card or Dora’s Gift Vouchers. We currently accept Visa, Mastercard, Delta, Switch, PAYPAL. We accept AMEX on telephone orders direct to the store. All transactions are shown in £ sterling.
All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT) at the current rate. If your order is being despatched to a destination outside the European Community (EC) then your sales tax will be zero. If your order is being sent to a member state of the EC then the selling price will include VAT at the current rate. The current rate of VAT is 17.5%. Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.
Our Guarantee To You
If your credit/debit card is used fraudulently as a direct result of being used to buy from our site, then we will assume liability for the first £50 of your loss. Your credit card company is obligated to take responsibility for the rest. We will do our best to work with your credit card company to minimise the hassle for you.
We endeavour to hold stock of all styles and sizes whilst a product is active. However, occasionally an item will be out of stock and if this is the case this will be highlighted in your shopping basket. The stock status for your order will also be notified to you on your order confirmation.
All dates quoted for delivery are estimated delivery dates only and may be subject to change and we can accept no liability for any loss or damage (whether direct or indirect) for delivery at any time other than the estimated date for delivery. All orders received before 3pm will, subject to availability, be despatched on the following working day (Monday to Friday). Those orders received on Saturday and up to Sunday 3pm will be despatched on the Monday following the weekend. Orders Placed after 3pm will be despatched 2 days later.
UK Delivery
Stock permitting, all orders are usually despatched within 24 hours, to arrive with UK customers within five working days. In the event that an item is temporarily out of stock, we will notify you of the delay and despatch it as soon as it arrives.
Please see our DELIVERY section for
Conformity Of Goods
We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.
Disclaimer & Limitations of liability
Dora’s does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members agents directors or employees or for any fraudulent misrepresentation.
To the fullest extent permitted by law and save as provided above, neither Dora’s nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Dora’s or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.
"The limitations of liability in these conditions shall apply equally for the benefit of Dora’s and any other associated company of Dora’s as if references to Dora’s included references to each such associated company."
While Dora’s (uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Dora’s will not be responsible for any errors or omissions or for the results arsing from the use of such information
While Dora’s takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.
Further, Dora’s will not be responsible nor liable for your use of any other websites which you may access via links within this website. Dora’s does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Dora’s.
The entire liability of Dora’s under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.
Dora’s will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.
Dora’s may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of Dora’s.
No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded
Copyright and Trademark
The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of Dora’s ALL RIGHTS RESERVED, except where the pictures and graphics have copyright with a photographer or artist who has given us their permission for their use. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may:
Copy, print or download extracts of the material on this website for the sole purpose of using this website or placing an order with Dora’s.
Copy print or download the material on this site for the purpose of sending to individual third parties for their personal information provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.
PRIVACY POLICY
It is the policy of Dora’s to not pass on your information to any third party unless given permission by our customers. Your details will be stored for our internal marketing purposes, and you can remove yourself at any time by advising us directly at shop@dorashome.com
OUR DETAILS
Dora’s Ltd
10 Castle Mews
Tarrant Street
Arundel
West Sussex
BN18 9DG
Registered in the UK:
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